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Foundation REPAIR HOMEOWNER FAQs
How much does foundation repair cost?
Every home is different, so costs vary considerably depending on the type of foundation, existing issues, and ground/soil conditions. Keep in mind that delaying foundation repair will cause the issue to worsen, and may cause the cost to increase considerably if repair is avoided. TerraFirma also offers excellent financing packages.
Are cracks in a basement floor normal?
Cracks in concrete are common. However, cracks are symptoms of potentially larger issues. The size, placement, and direction of cracks in your basement floor or walls can give insights into the nature of the issue. Schedule your free in-home estimate with TerraFirma to learn more.
Does foundation repair affect/increase home value?
Yes. A damaged foundation can cause significant loss in property value, as well as potentially scaring off interested buyers. Repairing a damaged foundation helps restore the lost value in a home, and can even increase value when the repairs carry a transferable and long term warranty.
How to repair foundation cracks?
There are a number of ways we repair foundation cracks, and usually start with stabilizing your foundation. The best way to determine what the repair will entail is to schedule a free in-home estimate with a TerraFirma specialist.
What’s included in my free estimate?
To help you decide if our solution is right for you, we provide free foundation repair estimates. Each includes an on-site inspection, professional assessment of your foundation issue, and a detailed cost estimate that we build with you for your home.
How does the Warranty work?
We stand by our work and offer some of the longest term warranties on the market. Warranties are fully transferable, should you decide to sell your home. Some of our warranties require annual maintenance. Click here to view our warranties.
How do I repair crumbling basement walls?
We have a number of options for repairing and stabilizing crumbling walls. Walls showing cracks can be stabilized with braces custom fit and secured tightly to the walls in question. For walls in really bad shape, our Everbrace Wall Replacement system is a permanent solution.
When should I worry about cracks in my basement floor?
You should be concerned about foundation cracks if the cracks in your basement floor are wider than 1/8 inch, spread to and up the foundation walls, appear in a circular pattern, are wet or show signs of water intrusion, have mold around them, have a white flaky substance around them
How long does foundation repair take?
Scope, size, and type of repair can vary, as will the amount of time a repair can take. However, most repairs can be made within a few days.
Are foundation repairs covered by insurance? / homeowner’s insurance?
Insurance policies vary from home to home and company to company. The best action is always to speak with your insurance company to understand what is covered under your specific policy. Generally, homeowners insurance will cover repairs if the damage can be tied back to an event e.g. leaky water heater, tree fell on house etc.
Do you offer financing?
Yes, we offer financing with no hidden fees or closing costs. We have low- and no-interest options, and terms ranging from 6 months to 12 years. View our financing options and apply here.
Do you handle the permits and logistics?
We do! TerraFirma employs a team of project managers who will be with you every step of the installation process. If your project requires structural or geotechnical engineering, special inspections, or permits–TerraFirma will help with all of the logistics involved. TerraFirma partners with high-quality trusted Northwest engineering firms and prides itself on thorough communication throughout the entire project process.
Basement Waterproofing HOMEOWNER FAQs
What’s Included in my free estimate?
To help you decide if our solution is right for you, we provide free basement waterproofing repair estimates. Each includes an on-site inspection, professional assessment of your foundation issue, and a detailed cost estimate that we build with you for your home.
My basement wall is leaking water. What should I do?
Water can come through the foundation wall or at the base of the wall where the wall meets the slab. No matter the location, water coming up from the base or through the actual wall is worth having evaluating. Ask our team about a free in-home estimate to determine why your foundation is leaking, and what to do about it.
Basement waterproofing: interior vs exterior – which is better?
Interior waterproofing generally provides the most serviceable, comprehensive, and longest lasting solution.
Will a wet basement pass inspection?
Home inspectors cannot pass or fail a home, but only call out defects and make suggestions to consult a qualified contractor.
Will a vapor barrier reduce humidity?
Vapor barriers prevent moisture from evaporating into a space and help create a stable environment.
What is the process to waterproof my basement?
After scheduling a free estimate and one of our specialists has done the diagnosis, we can give you an informed status of your home and what needs to be fixed. TerraFirma will take care of any permits, logistics and offer financing options if necessary. Expect an expert production crew and a foreman that will answer any questions and walk you through final inspections.
Why should I trust your methods to waterproof basements?
TerraFirma is more than just your local waterproofing contractor. We are proud to be part of The Basement Systems® International Network, which comprises more than 300 elite basement waterproofing and crawl space repair contractor companies all across the United States and Canada.
As a member of the Basement Systems® International Network, TerraFirma is able to provide our customers with industry-leading products and warranties, while remaining committed to personalized service and custom solutions.
How should I approach a wet, leaky basement?
- Avoid any electrical hazards – Avoid touching any devices or wires
- If possible, pump out any standing water
- Dry out and discard any wet non-essential organic materials such as wood
- Find the cause of leaking and flooding. Our local experts will help you find the causes and provide you with a tailored solution to your basement.
Why should I trust Terrafirma for my waterproofing?
We are proud to be part of The Basement Systems® International Network, which comprises more than 300 elite basement waterproofing and crawl space repair contractor companies all across the United States and Canada. As a member of the network, TerraFirma is able to provide our customers with industry-leading products and warranties,
Is there a way to ensure my basement is protected from flooding?
When water gets into your basement, the sump pump is what protects you from a flood. In cases where there is zero tolerance for water, we can include a secondary sump and battery backup sump for triple protection you can count on.
How does the warranty work?
We stand by our work and offer some of the longest term warranties on the market. Warranties are fully transferable, should you decide to sell your home. Some of our warranties require annual maintenance. Click here to view our warranties.
Which vapor barrier is best for weeping walls?
The VaporLoc Elite Wall System is better for weeping walls than other commonly used vapor barriers. The VLE system has double sealed seams, waterproof material (not water-resistant), and is much thicker than vapor barriers available at retail stores.
How do you waterproof a basement?
Waterproofing a basement includes installing a waterproof, double seam sealed barrier on the walls, and we typically also recommend installing a dehumidifier and drain system. Depending on your home’s specific needs your waterproofing may vary. The best way to get a definitive answer is to schedule an in-home estimate of your basement. Don’t worry – it’s free!
How long does basement waterproofing last?
TerraFirma-installed waterproofing systems are expected to last decades with regular care & maintenance. We also warranty our installations, our WaterGuard and DryTrak drainage systems come with a transferrable lifetime warranty. Terms apply, view the details here. We stand by our work and the quality of the systems we install.
How often do sump pumps need a maintenance service?
Like any other mechanical appliance in your home, your sump pump system should have annual service and maintenance to be sure it is working at peak performance in your home.
Should I consider a vapor barrier if I’m not planning to finish my basement?
Even if you’re not planning on finishing your basement at this time, our wall panels can create a cleaner, brighter appearance while insulating and waterproofing your basement walls.
Should I be concerned about damp spots on my basement carpet? What should I do?
If you have wet carpet in your basement or damp spots on the floor or baseboards, this could be a sign that you have a leaky basement issue. Wet basements create more problems than just wet carpet. Mold or mildew could be growing under the carpet, which fills the air you breathe with musty odors and hazardous mold spores.
The first step in fixing your leaky basement is finding the source of the water intrusion. Save yourself the hassle. One of our basement waterproofing experts will inspect your basement for waterproofing problems and recommend the best solution for your home.
My basement has flooded in the past. What can I do to prevent this?
Basements can flood from a number of areas, including: floor cracks, leaking or burst pipes, leaking windows, hatchway doors, sump pump failure, and water heater failure. Our local experts will help you understand and address the cause of your basement flooding.
WHAT ARE FOOTING DRAINS?
Footing drains are installed just outside the foundation of your home’s basement. These are thick pipes with holes designed to let water flow inside. A layer of stones is put on top of the drainpipe to prevent soil backfill from blocking the pipe. However, with time, backfill can seep through the stones and clog the pipe. Improperly maintained footing drains can lead to a leaky basement.
CrawL SPACE REPAIR HOMEOWNER FAQs
What causes a floor joist to sag?
Excess moisture in floor joist, overspanned joist supports, excess load above joist can all cause joists to sag.
How to support floor joists in a crawl space?
In many cases, a failing crawl space structure can be resolved by installing crawl space supports. This is a fast job that can provide permanent, warrantied results. Typical installations can be completed in less than two days.
How to keep crawl space warm?
Sealing out cold air drawn in through foundation vents and insulating the foundation.
What insulation is best for crawl space?
Insulation that addresses the three types of temperature transfer: conduction, convection, and radiation, like TerraFirma’s EnerLoc.
What’s better: Spray foam or rigid foam insulation?
EnerLoc rigid foam insulation is better than spray foam: customers don’t need to relocate during installation, consistent R value, addresses conduction/convection and radiant heat barrier and allows airflow.
How much does crawl space insulation cost?
Cost varies based on type of insulation, size of space being insulated, and how the home was constructed. However, getting an inspection and estimate to insulate your crawl space is free – click here to request an in-home appointment.
How long does crawlspace encapsulation last?
Ideally for decades with proper care and maintenance. Encapsulation done by TerraFirma comes with a 25 year warranty.
Can I use my encapsulated crawl space for storage?
Yes.
How much does crawl space encapsulation cost?
Cost varies based on the size of the crawl space and construction of the home. Current condition of the space can also impact the cost.
What is the process to repair my crawlspace?
After scheduling a free estimate and one of our specialists has done the diagnosis, we can give you an informed status of your home and what needs to be fixed. TerraFirma will take care of any permits, logistics and offer financing options if necessary. Expect an expert production crew and a foreman that will answer any questions and walk you through final inspections.
How long does it take to install drainage in a crawl space?
Drainage matting should not significantly add to the installation time of your crawl space vapor barrier system. When we send our crew to your home, one member will lay the drainage matting while another installs the liner over the top. A crawl space system usually installs in less than a day.
Will a vapor barrier reduce humidity?
Vapor barriers prevent moisture from evaporating into a space and help create a stable environment.
Crawl space insulation vs encapsulation – which is better?
Crawl space insulation is typically ill-advised on its own. When insulation gets damp or wet, it stays wet. Dampness and mold that is able to grow in your crawl space will move throughout your home. We recommend a setup that includes a double-sealed vapor barrier as well as a dehumidifier and sufficient drainage system.
Concrete Leveling & Lifting FAQs
What kind of foam is used to lift concrete?
High-density polyurethane foam is the expert’s choice for concrete lift. Our PolyLevel solution uses high-density polyurethane foam to fill voids and stabilize sinking concrete slabs. The expanding properties of the two-part urethane formula allow for the lifting of the slab.
How can I get the city to fix the sidewalk?
Generally, sidewalks are owned by local jurisdictions as public right-of-ways, however maintenance and repairs are the responsibility of the homeowner.
How to repair concrete driveway cracks?
A flawless repair starts with a clean work area. Cracks are cleared of debris and cleaned. To seal the cracks it is best to use silicone-based caulking that is applied with a concave shape. A properly sealed crack is key in preventing water intrusion which leads to further cracks and damage.
How to repair concrete spalling?
You can’t really fix spalling, however our NexusPro sealant can prevent/protect existing concrete from spalling.
Can you repair cracked concrete after going through concrete leveling?
Yes. In fact, we recommend that our TerraFirma Concrete Leveling customers seal the cracks and joints of their newly lifted concrete with our NexusPro solution, as it will help protect their concrete for many years to come.
My concrete seems to have settled over the cold season. What should I do?
Your concrete most likely didn’t settle, but instead, the adjacent concrete slabs heaved upwards, due to frozen dirt below. Wait for the ground to thaw and the concrete to return to its original position. If it doesn’t, you may want to have one of our experts take a look to determine if a permanent solution is necessary.
Will the polyurethane foam system withstand heavy rain?
Polyurethane formula is fully waterproof, so it won’t wash out, won’t be impacted by freeze/thaw cycles, and can be used to under-seal slabs and stop a variety of infrastructure leaks.
Can you repair uneven interior floors?
Yes, if you have uneven or unlevel floors in your home, cracks, or separations in doorways, you may need interior slab leveling to restore your floors. Concrete slabs sink and settle over time, and allowing them to go unrepaired can cause serious damage to your home.
Is true level guaranteed?
When dealing with sunken or uneven concrete surfaces such as driveways, or garages, the goal is to achieve a successful lift with concrete repair so that your concrete surfaces are no longer uneven or unsightly. Concrete surfaces should never be perfectly level as concrete that is slightly sloping allows water to run off the surfaces. TerraFirma’s concrete repair system strengthens and stabilizes uneven concrete but true level is not always guaranteed.
Can’t I fix my own driveway?
DIY patches can tackle surface problems, but this won’t fix the underlying problem and more cracks can form in your driveway. Although do-it-yourself repairs might be less expensive, they can be messy, require special tools and equipment, and it can be as long as 30 days before you’re able to use your driveway again!
Does mudjacking work?
Sure, it may work, however, PolyLevel will give superior results. The lifting action in our polyurethane foam system is a result of the expansion of the polymer, allowing for lifting of a much higher load than traditional mudjacking, which relies on hydraulic pressure being contained under a slab.
How much does it cost to lift concrete with foam?
Repairing settled concrete usually costs about half as much as replacement.
What is better: mudjacking or polyurethane?
A Polyurethane solution is not as messy or disruptive as other foundation-lifting techniques like mudjacking. Our PolyLevel solution is lightweight (without compromising strength), and offers faster installation and cure time, making it the best option available.
Is concrete repair more cost-effective than concrete replacement?
Yes. Concrete leveling with PolyLevel is not only less expensive than full concrete replacement, it’s also a much quicker repair process and far less disruptive. There’s almost no wait time for the concrete to cure before you can walk or drive on it, and unlike concrete replacement, PolyLevel actually fills voids and compacts underlying soil.
Is concrete crack repair long-lasting?
Yes. Because it is silicone-based, not urethane-based, NexusPro won’t degrade over time, even when exposed to UV radiation and extreme temperatures. This ensures that it remains flexible and waterproof for years.
My concrete seems to have moved up during the winter months, is this a problem?
If your concrete has shifted up during the winter months, it is most likely heaved from the frozen dirt below the concrete. This is normal, and usually the concrete will return to normal once the ground thaws. If it doesn’t return to its normal position, you may want to have one of our experts take a look to determine if a permanent solution is necessary.
How quickly can a leveled concrete slab be used?
Within just 15 minutes after injection, the concrete slab is ready for heavy loading; compared to conventional mudjacking which takes several days to cure.
Is the polyurethane foam leveling system eco-friendly?
PolyLevel® does not react with soil or moisture; it will not leach harmful chemicals into the soil. It reduces demand for new concrete - one of the worst emitters of CO2 on the planet. Additionally, with our solution, there’s no need to demolish the concrete and transport the waste to a landfill.
Can concrete be leveled when there is the presence of water under the slabs?
Yes, an experienced applicator can factor not only the weight of the structural element but also soil characteristics, temperature and weather conditions. Special formulations are possible for applications where water must be displaced.
When is it better to replace concrete?
Sometimes, concrete is ugly, too cracked, or too thin to lift and stabilize. In these cases, TerraFirma can provide concrete demolition and replacement services. Schedule your free estimate today and get an expert’s opinion about the state of your concrete slabs.
Can you repair cracked concrete after going through concrete leveling?
Yes. In fact, we recommend that our TerraFirma Concrete Leveling customers seal the cracks and joints of their newly lifted concrete with our NexusPro solution, as it will help protect their concrete for many years to come.
Maintenance & Service FAQs
Do you service systems that were not installed by TerraFirma?
No. Our service and maintenance technicians are skilled and trained to service and maintain TerraFirma-specific systems.
How do I change the battery in my sump pump alarm?
There are two small Phillips head screws on the faceplate of the alarm. Unscrew and swap out the 9v battery located inside. It’s important to keep charged batteries in your alarm so that it works when you need it.
How do I know if my system is working?
If you have a waterproofing system, there should be a red water-watch alarm “puck.” This alarm will sound if the sump pump fails and the water level rises to touch the alarm. If you ever hear an alarm coming from your sump pump, please call our service department right away. It is critical to have your drainage system inspected by a professional annually.
What do I do when the power is out, and my sump pump is making noise, or my alarm won’t shut off?
If you hear a continuous and loud alarm, this is likely the Water Watch alarm. If your system is installed in a basement or is easily accessible, simply remove the Water Watch alarm (clearly labeled) from the sump lid, and call to schedule a Service Tech visit. If your system is installed in a crawl space or is difficult to access. Push and hold the Reset button on the remote (blue box) for 3 seconds to mute the alarm for 24hrs and call to schedule a Service Tech visit. If you hear a beep that is not continuous, this is likely your Ultrasump Battery Backup System: The alarm is alerting you that the backup pump is running and will silence when power is restored. If the beep continues to cycle after the power is restored, please call or schedule a Service Tech visit.
What kind of maintenance is required for a sump pump?
Sump pump systems require regular maintenance. They are mechanical devices that have moving parts that can fail if not cleaned and inspected. As part of the maintenance on your system, we plan on flood-testing the sump and discharge line(s) to test the system’s performance and to watch for leaks. Click here to schedule your maintenance service.
How long will my battery backup last in a power outage?
If you have a TripleSafe system, your backup battery-powered pump protects from flooding during power outages. This battery-powered sump pump automatically turns on if your primary pump is not capable of operating due to a power outage, mechanical failure, or an overwhelmed pump. A fully charged battery can remove up to 12,000 gallons of water and depending on use, backup batteries can last approx. 72 hours.
What kind of maintenance is required to make sure my basement waterproofing is still functioning properly?
Regular maintenance of your system can greatly reduce the need for service calls, ensure your system performs efficiently, and increase the life of the repair. TerraFirma offers an annual maintenance program. Every annual maintenance includes a full inspection and a complimentary basement protection evaluation.
