Reviews

Seth has made this process so streamlined and time efficient. I was concerned about my foundation issue, however he was able to assess the issue and present a viable solution with ease. He explained what had occurred and how to fix/ prevent such issues in the future in a way that left me informed and empowered to make informed decisions about going forward. He and his team has been prompt with communications and even sent photo updates of the work being complete, as I was out of town at the time. I really appreciated Seth going out of his way to make this the best experience possible, taking pride in his work and putting in the extra effort.

Schylar Powers showed up to fix our garage floor and was very professional the whole while he was working. He explained to us what he was going to do and showed us step by step as he went along. It is beautiful and we really appreciate the service. Thank you.

Skylar did an outstanding job. Very knowledgeable. Very pleased with the results. Joe Henslee

They make it all easy. Not just good work, they have great process. I do recommend this group of people highly.

Great expedience, very knowledgeable and helpful .

We were in the process of selling our house when the buyer's inspector thought our entire front porch concrete area and a supporting post needed to be replaced due to some minor settling of the concrete. I asked TerraFirma if they would send someone to come and inspect the area and get their opinion. Within a few days of my request, Walt Bateman, a System Design Specialist, came and did an inspection. After spending a lot of time measuring and inspecting the front porch area, Walt spend considerable time explaining to me that the buyer's inspector's recommendation was not warranted and he offered a reasonable and easier solution. I was very impressed with Walt's knowledge and his very simple and reasonable explanation of what he found. Walt was very easy to talk to and extremely personable. My experience with Walt and TerraFirma was extremely positive and I would highly recommend them for the services that they offer.

We recently had two wall systems installed for two homes in our HOA. While there were some scheduling challenges along the way, Rocky was incredibly supportive and accommodating, ensuring the entire experience was handled with care and professionalism.

He truly went above and beyond to make sure the work was completed with exceptional craftsmanship and attention to detail. I highly recommend TerraFirma, and especially want to recognize Rocky and his partner Harley for the outstanding job they did.

Brian came out and gave such an honest report. He was stellar to work with, and if we have any further problems,Terra Firma has my business.

Inspector Elijah was on time when he said he was going to be there was very prompt and personable. I feel like did a very thorough inspection of my crawlspace.

Arrived on time finished in one cleaned up everything

We had Jason back this year for another service. He is the best guy super informative can’t wait to have him back next year.
We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry.
I can’t say enough good about your company.
We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season.
We will definitely have Jason back next year to do our service again that guy is an asset to your company!
Thank you
Satisfied Customer

We had some basement flooding in our house and after learning the cause, we started the work of getting quotes and inspections from Foundation specialists. When we called TerraFirma, Bailey was able to make time for our inspection within the week. From the jump, Bailey was very communicative, and set expectations upfront. He asked what was going on, looked at some suspected intrusion points and then let me know he'd carry on with the inspection and would let me know when he was ready for me. No awkward standing around or wondering how long it would take. Bailey was very thorough with his inspection and had an impressive presentation once he'd made a diagnosis. He told me his ideas and then asked me mine and we both felt good about the plan walking away from it. Ultimately our timeline didn't work out and we personally had to go a different direction, but if it did I'm confident we'd be in good hands with Bailey and TerraFirma!

Bailey came out and did a thorough walk through, listened to my project plans, was very helpful and polite!

Schylar did an outstanding job. Very knowledgeable and helpful. Very happy with the results..
Thank you
Joe Henslee

Brian was great, super friendly and professional. He gave us a very thorough bid after completing an extensive inspection.

Just had our annual inspection/maintenance check on our sump system, and the tech Steve-o did a great job. Unlike the tech the previous year, who barely even glanced at the system before charging $180 bucks for the service, Steve-o inspected every part of the system, removing and doing a full inspection/cleaning of each pump. He gave us thorough explanations of what he was doing and any issues he found, and gave us several options for continued maintenance going forward. Huge improvement over the previous year.

Update (12/17/2025): During this morning's crazy wind storm we lost power at 2am, and unfortunately our battery backup sump pump was at the end of its life and the motor died. We scrambled to get our generator running in time to avoid disaster, but in the meantime we were without a battery backup with more storms on the way this week and holiday travel where we were planning to be away.

I left an urgent message at probably 3am for TerraFirma, and got a call back from Lucinda at maybe 7:30. She managed to find a tech to come out this afternoon, who apparently came up from Roseburg to help with today's issues. The tech Jason was able to get a new backup, a new battery, and new controller box. Huge peace of mind for the coming weeks.

No one loves an unexpected bill before the holidays, but I'm grateful to Lucinda for making it happen and Jason for getting the work done quickly for us. TerraFirma continues to do us solid. Thanks!

My wife and I recently bought a house and after removing carpet in the addition, we found fairly large cracks in the slab. Not sure of the severity we called terrafirma. They sent Dan out. Super cool dude and very informative. He was able to give us a solution to our problem. They were also able to fit us into their schedule quickly which was nice considering we had bare floors that needed to be finished. I would highly recommend terrafirma and co!

Terra Firma is a wonderful company to work with. The scheduling and prompt arrival of the team to my house was exemplary. They were careful and knowledgeable and thorough with all of their work.

Matthew was very professional my wife and I felt comfortable with his professional approach to our needs . I would recommend this company to those in need.
Thanks

Good job it looks great and I would definitely recommend your company

The crew from TerraFirma, Andrew, Zach, Kayden and Zoey just finished our water issue correction in our crawl space. They did a FANTASTIC job! Drain lines along with the needed pumps were all installed neat and clean. Hard working and knowledgeable crew. Excellent job. Would defiantly use TerraFirma again. THANK YOU!!! AAAA++++

Communication prior to work was great. Project manager explained how the work would go. The day the crew showed up the foreman went over the work plan and asked if I had any concerns, which I did and he was able to explain and accommodate without any problems. The crew put down plastic to minimize any mess or marks on my concrete and cleaned up post project work. I’m very satisfied with the work and complement the crew.

Edit:
Jan ‘26
Unfortunately this sump pump did not solve the problem after all, as water again came in after several days of hard rain. To be fair, TF did not guarantee a solution. I still think it is a good company but sadly my problem persists.

Previous review from Nov 25 -

Terra Firma installed a sump pump in my home that has solved my water incursion issues. This had been a problem for months. I had several different companies and professionals out to evaluate and try to solve the problem, from plumbers to leak detection companies and a few more. Most scratched their heads and said "this is a mystery." Terra Firma came up with this solution and it is working. I wanted to wait until we had significant rain to write this review - and after the past few days of pretty good rain, and no water coming in - I feel confident that the problem was solved. They were helpful, considerate and creative. They didn't try to sell me more than was needed. I recommend Terra Firma.

Very pleased with job done. The young man that did the work deserves all the credit. Prompt & professional.

TerraFirma made a major error when fixing the foundation for the overhang of our Enumclaw Plateau Historical Society museum. The posts were not properly spaced, giving the front of the building an uneven appearance. When the error was pointed out to them, they admitted it, and apologized. They paid the repair costs without argument. According to a businessman on our board, this is an unusual occurrence. I want to give them kudos for their management acting with integrity.

Bailey Mercer came out on time, which is the number one indicator of professionalism in my experience. He kept the conversation short and to the point. He did not try to upsell me on things didn’t need, and to that point, neither did the sales staff over the phone. Bailey did the measurements, with precision and finished at a reasonable time. I have confidence that when we decide to secure our foundation we will be using Bailey Mercer as our go-to expert when we call TerraFirma.

Bailey was timely and thorough in his assessment, estimate, and reporting on my inquiry about a foundation crack. Although I decided not to have any work done at this time I was pleased with their service.

The crew showed up right as scheduled. The foundation work itself was completed in two days. Inspection and clean up occurred on the morning of the third day. I highly recommend Terra Firma.

Everything was done well and efficiently, The team communicated well with me, and cleaned up after themselves. It was expensive, but I feel confident that the job was done well.

TerraFirma was there when they said they would be there. Their staff are always very professional, knowledgeable and enjoyable to talk to.

Excellent work on transforming crawl space. The experience with Terra Firma was outstanding from our first meeting with the technical specialist Andrew Fry through the completion of the project. The work crew was courteous and professional and did a fine job. Thank you Terra Firma!

We were concerned that our foundation was uneven. Tulane came out, thoroughly inspected our home and confirmed we had uneven flooring/ foundation issues throughout our house and garage. He offered us a few different resolutions and was super informative about what to expect. We chose to proceed and address the issues. Bree reached out and was super helpful with scheduling and even accommodating us when we had to reschedule. Robert came out today, explained the process, then got started to work. He was super respectful of our property and worked so efficiently he was able to get the job completed in 1 day vs 2 days. Terrafirma was able to resolve all of our issues & was super easy to work with! Thank you again

An excellent experience. Thanks for all you skill and hard work.
Lisa H.

This is our 2nd time to use Terra Firma and we can't recommend them highly enough. They had lifted our sunken front porch and driveway a few years ago. So when we were having bad odors and mice infestation in our crawl space we didn't hesitate to call Terra Firma. They sent the best design specialist Derek Ryan and the best crew ever to encapsulate it! Such hard-working, professional, respectful young men. Foreman Luis kept us informed and answered all questions. Actually all of them could knowledgeably answer our questions. It took them all week and Brad, Jorge and Jose. They worked their tails off!
We couldn't be more pleased.

Very good experience from day 1. They ended up not needing one of the permits or a window brace like originally planned, of which both items were credited back to me. The installation crew was professional, efficient, and more than tolerant explaining all the little details of what they were doing while I watched the process. I really like that they live streamed their engineers the entire time for QC, and even had a third party review inspection. I chose TerraFirma over 3 other companies for the warranty terms and for them being a long established Oregon local business, and I am very happy with their work and crew. I hope to not have any future structural repairs done but if I do, I will 1000% hire them again. Thanks!

Both crew's were on time. The crawlspace crew put down plastic from the front door to the crawlspace entrance in a bedroom. Work was completed on time, our closet doors reattached and the areas they worked in or went through left clean and tidy. The sidewalk crew completed their work in a day and even patched a crack we had forgotten to mention to the estimator. If TerraFirma also did crawlspace insulation, that would have been great, but I had to find another company for the insulation.

The process of stabilizing my foundation was done quickly and professionally. Permits and reports were provided upon completion. They were a pleasure to work with. The site visits were scheduled in advance and they were always there when scheduled. The final work was completed when scheduled and the site was cleaned up with minimal disturbance. If I had a question, they were always quick to explain the process. A pleasure to work with.

Five stars aren't enough. We had a sizable project on an old house in tight quarters with neighbors who were concerned. We knew going into our project that there was going to be a lot of guesswork in the planning, and that whomever we hired for the project would have to make changes on the fly. The planning team was very clear about what they knew, and what they were inferring based on their experience and what they might discover when they started excavating.

They presented us with us a few different proposals with breakdowns of the cost and a list of the pros and cons of every plan, answering all of our questions before we finalized our choice.

The whole team at Terra Firma was incredible throughout; clear, consistent communication about the progress on the project and how it evolved as the plans encountered reality. It was a job well done with consistent care and extra effort. Whether it was the on-site team or the office staff supporting the project, everyone was a genuine pleasure to work with.

Our experience with TerraFirma was excellent... contacts via phone, TXT and email kept us appraised of each step. Partick Dunn was quick to visit our site and bid the job in several sections for us to consider. Hillary Mills worked to conveniently schedule us to benefit their schedule and ours. Lastly, Schylar Powers spent a day and a half conscientiously explaining each step in the process... and doing a fine job. We're very pleased.

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.