Reviews

Jorge V. Juan B. And Manuel J. We’re a great crew waterproofing my basement. Thanks guys. It was a pleasure working with you.

TerraFirma has been wonderful to work with. Quinten was our tech today for our yearly maintenance. He was on time, even a bit early. Very personable and professional. He even took a minute to play ball for our dog. He found a problem with our wood support posts, gave us several options to address the issue.
Thank you TF and Quinten.

I was very happy with every aspect of the project. Communication, information and work ethic. Kevin and his crew were great!

Quenton came to service crawl space sump. He did a thorough inspection of the whole space. Cleaned and serviced sump that was full of clay. Found issues and gave recommendations with pros and cons. He didn't push any unneccessary things. Took pictures of all issues and work and thoroughly explained everything. Installed a new dehumifier and removed old one and hauled away. Would recomnend this guy to anyone. I hope this guy is an example of how the business is run. Excellent job, very happy.

We had a foundation issue with our home and contacted TerraFirma Foundation for help in resolving this problem.
The work was outstanding, the service great and prompt.
Sammy, Geovani, Diego and the rest of the team that we interacted with were all professionals and we are very happy with the work done by all the members of the teams that worked on our project. Thank you.

Appeared on time and finished early. Everything done to satisfaction

Quoted me $80k for proprietary solutions to some problems I do have, and some I don’t actually have. Took a bunch of pictures, showed them to me, but conveniently never sent them to me and thought it was weird I asked for the proposals to be emailed to me.

I decided to get a few other opinions and boy am I glad I did. Lying to me is one thing, but doubling down on the phone when you call me to ask if I’ve had time to consider scheduling the work is another.

I vote with my wallet and I have zero respect for a company that uses scare tactics or attempts to fudge the truth when they think the consumer isn’t educated enough on the subject to put two and two together.

Being a homeowner is hard and expensive enough… but then you have to navigate whether or not someone is trying to help you or empty your wallet for commission. This was arguably a worse experience than being a woman at the car dealership. No, I am not interested in purchasing blinker fluid…

Edit: With a continuous improvement mindset, I do appreciate someone at Terra Firma reaching out to me directly to understand the details of my experience so they could work to resolve internally.

Skylar did a great job saving our concrete deck that was cracking. It feels much more stable. He explained the process and got it done. Left the area spotless

Communication prior to work was great. Project manager explained how the work would go. The day the crew showed up the foreman went over the work plan and asked if I had any concerns, which I did and he was able to explain and accommodate without any problems. The crew put down plastic to minimize any mess or marks on my concrete and cleaned up post project work. I’m very satisfied with the work and complement the crew.

Walt came out to our place in Salem for a consultation and was very professional, a clear communicator, and a good teacher. I appreciated his time and would work with him and TerraFirma again.

Bailey came out and gave us a quote on some crawlspace waterproofing. He was very knowledgeable, professional, and a pleasure to work with. He was insightful and gave several good recommendations, ultimately putting together a great quote for our work with a couple of different options. I would highly recommend giving these guys a call for your next project.

Excellent! Schyler was here right on time. He was friendly, courteous, cleaned up the work area well. Explained things and even helped me move my table back. Highly recommend.

Very well knowledge on there job. Works quick and efficient. Kept the dust down in my front room.

James and his crew were efficient, kind, and exceeded my expectations. My foundation was needed piers both outside and in the basement, yet they were quick and cleaned up. I even noticed a change in my home’s interior when it was fixed! Cracks closed up. They took care of the whole process, including permits and inspections. And, James communicated, including walking me through, clearly listening to my responses.

I recommend TerraFirma, especially James who was the foreman on my job, especially to those who want to be respected, want to understand what is happening, and want good communication throughout the job.

Estimator Seth patiently answered all my questions allowing me to make an informed decision with no pressure. Foreman James was respectful as he let me know exactly what they were about to do and why. His team including Oscar and Brian were hard consistent workers. They lifted the back on my home 1 and 1/2 inches and all my doors shut for the first time in years. My home was now level, the cracks in the walls came together and the squeaking in the floor stopped. It was amazing. Highly recommended. No buyers regret. Thank you all at TerraFirma. Nick

We were concerned that our foundation was uneven. Tulane came out, thoroughly inspected our home and confirmed we had uneven flooring/ foundation issues throughout our house and garage. He offered us a few different resolutions and was super informative about what to expect. We chose to proceed and address the issues. Bree reached out and was super helpful with scheduling and even accommodating us when we had to reschedule. Robert came out today, explained the process, then got started to work. He was super respectful of our property and worked so efficiently he was able to get the job completed in 1 day vs 2 days. Terrafirma was able to resolve all of our issues & was super easy to work with! Thank you again

TerraFirma repaired our walkway which had cracked, separated, and dropped over time. The work was done very quickly, and the end result was better than expected. The cost was less than half what we had been quoted to replace the walkway.

Schylar did an outstanding job. Very knowledgeable and helpful. Very happy with the results..
Thank you
Joe Henslee

These guys are great! Skyler explained the process and did a great job on a complicated floor. I would recommend them anytime.

Project was completed with a very high level of quality and professionalism. The crew was awesome and answered a lot of questions associated with the project. I would highly recommend TerraFirma. Jonathan H, John M, Nathan A, Brad J.

Jason came out and worked on my sump underneath my house. He did a great job and everything was OK. Thank you Jason.

Didn't end up choosing TerraFirma for the work we are doing but they were very professional and helpful through the whole process, especially our rep, Bailey. Recommend including them in the bids you get if you need foundation work.

Seth, awesome job on lifting my garage floor… it’s been a few months now and everything is looking great. Would recommend Seth on any job site, his professionalism and expertise can’t be ignored… Thanks James

My husband Scott and I were very happy with the results from our driveway repair by TerraFirma. They were extremely great to work with and did a phenomenal job. They even fit us in quickly and that was super awesome. Kudos to Robert and Skye for their amazing work on our property. I'd highly recommend TerraFirma for your driveway repair. Go hire TerraFirma for your driveway repair and you won't regret it.

Fast response. Courteous, professional employees in all areas of the company. Clear explanations of what needs to be done to fix the problem.

Had an awesome experience from start to finish. I initially worked with Tulane Seville whom helped me tremendously. Very friendly, professional, thorough & kind. He made the whole process go smoothly.

Also Robert marciniak who did the foundation job was great! Hard working, pleasant & explained all the steps to my tenants & I. He even completed the job a day earlier than anticipated. Overall I’m so happy with Terra Firma & their employees. Thank you.

No clue if the job ws done technically perfect or not. Hopefully, I will never know (no earthquacks). they kept me well informed, were prompt, polite and left no mess.

Jaden Torson advised me on the best solution for my crawlspace. He was willing to work on picking up and correcting the poor work a previous company had left. He understood the need for a correct, clean space in order for a kitchen rehab to happen.
The company made great efforts to arrange schedules so my work could happen in an efficient, timely manner. All staff were very pleasant and professional. They did exactly what was promised and I highly recommend them. It is so relieving to have someone like Jaden who is trustworthy, practical and honest. I’m very pleased!

They did great work!!

I recently requested an evaluation from Terra Firma for a vacation property, far from many resources, and where many companies will not work. Bailey came out, on time, prepared to do a full examination of the issue and give me a quote with options before even leaving the property. I was greatly surprised by the response. Bailey was extremely professional but also personal, and also educational. I wasn't even sure if we had an issue that needed attention in the near future. He helped me to understand the nature of the issues and the best steps forward to having a safer and better protected home. Terra Firma was also extremely patient as I did more research and confirmed the findings. We now have a plan for how to move forward. I would highly recommend Terra Firma both for their work, but also for how they care for their employees. They are not just looking for a job and money, but are truly looking to partner to make life better for all involved.

Travis and his crew did an excellent job. They were out here and started the day they said, and they finished the following week on the day they said. They kept me informed throughout the project as well as every morning they put down (new) protective plastic in the house where they had to go through and picked it up every night. They did one heck of a job and now I have no worries about water under my house. FYI, the electrical is completed and now all I can do is smile when I hear a Pump kick on. Thanks

Pat was so good not only at his job, but is an extremely personable type of communicator, is polite and most of all knowledgeable. I’d say he is going places with this company! It is hard to find adequate people these days, let alone someone who is capable of carrying on an educated and informed conversation while listening to my questions and concerns , then actually (past 5 pm on over-time) taking the time to explain them. He was patient and kind to both me and my young daughter. I appreciated his honesty about working with connected buildings, even if it risked new business for his company. If he isn’t already a manager, he soon will be! If you call Terra Firma i’d suggest asking for Par and if Pat works for you, I’d suggest a raise next review!! lol

We have a daylight ranch that was built in the mid 20th century. It became apparent that the patches prior owners had done were not cutting it to mitigate the water problem in our space. After consulting with a number of companies, we found Terra Firma's solution was the only version we felt confident would actually solve the problem. Everyone we interacted with from their sales team to their on-site crew were personable, respectful, and worked with us on every step to confirm we were comfortable with the plan, and changes that came up along the way. They finished their work on time, kept the space clean at the end of each day (a 4 day project), not just at the end of the project. We were impressed with their diligence and support throughout the project. I highly recommend them!

Fast work, was able to get us scheduled fairly quickly before any more damage could happen to the foundation (was sort of sinking or settling). The clean up of the dust could have been better, and I spoke with them about it. I am very happy that my kitchen cupboards are now back up to the ceiling, the 1/4" gap is gone. It took months for things to settle in, but am very glad I went with Terrafirma.

From beginning to end, we experienced professional attitude and work ethic.
All the employees we interacted with were pleasant. They finished the job in two days even though they ran into an issue. All work was completed and cleaned up very nicely. We are pleased with the finished product. It is reassuring to know we will NEVER have water intrusion in our basement ever again!

The crew that stabilized the back corner of my house was experienced, professional, efficient and communicative. Luke, Tyson and Kyle kept me informed on their progress, discussed recommended changes to the original work order, reviewed the results of their work and left the site clean.

Good job it looks great and I would definitely recommend your company

We were able to get an appointment two days after calling and they were even able to come earlier after checking in to make sure we were available. Even though we were given some hard news about the repairs needed Jason did so in such a friendly and courteous manner. He was very patient with me and explained all of the proposal in detail. I really appreciate all of the time Jason took to help me today. It really made me feel like our house wasn’t just a job.

TerraFirma did an awesome job in our crawl space. We had metal jacks installed under the house. Jonathon, Nathan, and Rom were fast and efficient and very pleasant to work with.

Seth came over and had a look at my foundation to give me a quote on some work. I was incredibly impressed by how thorough he was with his inspection of my property and the knowledge he had to help me assess the condition of my foundation. Would highly recommend