Service Area

The process of stabilizing my foundation was done quickly and professionally. Permits and reports were provided upon completion. They were a pleasure to work with. The site visits were scheduled in advance and they were always there when scheduled. The final work was completed when scheduled and the site was cleaned up with minimal disturbance. If I had a question, they were always quick to explain the process. A pleasure to work with.

Quinten, the service technician, did an amazing job of servicing the pumps and the dehumidifier, he thoroughly inspected the encapsulation system as well.
He is very knowledgeable about the whole system and answered my questions.
He gave some options for 'shipshape' warning system as well as 'Aspen Air 'purifier' both of which I intend to move forward with.
Your company is fortunate to have hired this quality of personnel.
I am equally satisfied with the original encapsulation crew.

Pat was so good not only at his job, but is an extremely personable type of communicator, is polite and most of all knowledgeable. I’d say he is going places with this company! It is hard to find adequate people these days, let alone someone who is capable of carrying on an educated and informed conversation while listening to my questions and concerns , then actually (past 5 pm on over-time) taking the time to explain them. He was patient and kind to both me and my young daughter. I appreciated his honesty about working with connected buildings, even if it risked new business for his company. If he isn’t already a manager, he soon will be! If you call Terra Firma i’d suggest asking for Par and if Pat works for you, I’d suggest a raise next review!! lol

Friendly, professional and efficient. Very satisfactory experience. Would definitely recommend to everyone.

Zack, Andrew and Joey showed up every day by 8:30, worked their butts off & always left a clean work site... totally 5 stars for these guys. There was a 4th workerbee, but I never got his name & he was great too!

We have a daylight ranch that was built in the mid 20th century. It became apparent that the patches prior owners had done were not cutting it to mitigate the water problem in our space. After consulting with a number of companies, we found Terra Firma's solution was the only version we felt confident would actually solve the problem. Everyone we interacted with from their sales team to their on-site crew were personable, respectful, and worked with us on every step to confirm we were comfortable with the plan, and changes that came up along the way. They finished their work on time, kept the space clean at the end of each day (a 4 day project), not just at the end of the project. We were impressed with their diligence and support throughout the project. I highly recommend them!

I live in a home that was built in 1968. The slabs that made up my back patio were dangerously uneven. The side walkway was another roller coaster! Terra Firma’s workman, Dorian, did a wonderful job! The patio and sidewalk were both leveled and sanded to make it safe for everyone to walk on without tripping hazards. I have been really impressed by the employees of TF whom I have met – Matt and Dorian. They were so helpful and explained what to expect – what could and couldn’t be done and they lived up to their promises. They left my patio and walkway, spotless and safe to use. Thank you!

No clue if the job ws done technically perfect or not. Hopefully, I will never know (no earthquacks). they kept me well informed, were prompt, polite and left no mess.

Mike, Steve and their crew from Terra Firma were outstanding. They were professional, on time and did some amazing work. I was very impressed with how they answered my questions and their quality of work. I would highly recommend Terra Firma for any of your foundation needs.

Major kudos to Terra Firma for the excellent work they did in my crawlspace. Props to Jonathan, Rom, Logan and Daniel for their great attitudes and professionalism. I definitely recommend this company.

Terra Firma is a wonderful company to work with. The scheduling and prompt arrival of the team to my house was exemplary. They were careful and knowledgeable and thorough with all of their work.

My wife and I recently bought a house and after removing carpet in the addition, we found fairly large cracks in the slab. Not sure of the severity we called terrafirma. They sent Dan out. Super cool dude and very informative. He was able to give us a solution to our problem. They were also able to fit us into their schedule quickly which was nice considering we had bare floors that needed to be finished. I would highly recommend terrafirma and co!

The estimator, Tyler, and the applicator, Skyler, were very knowledgeable, efficient and friendly. Both explained what they were doing and how the process would help our deterioration under our garage floor. The process leveled out our garage floor. I believe it will also help stop the cracks that have increased in size over the years. I believe this process works!

Elijah did a fantastic job breaking down everything going on in my crawlspace and providing the estimates to get the repairs.

Quoted me $80k for proprietary solutions to some problems I do have, and some I don’t actually have. Took a bunch of pictures, showed them to me, but conveniently never sent them to me and thought it was weird I asked for the proposals to be emailed to me.

I decided to get a few other opinions and boy am I glad I did. Lying to me is one thing, but doubling down on the phone when you call me to ask if I’ve had time to consider scheduling the work is another.

I vote with my wallet and I have zero respect for a company that uses scare tactics or attempts to fudge the truth when they think the consumer isn’t educated enough on the subject to put two and two together.

Being a homeowner is hard and expensive enough… but then you have to navigate whether or not someone is trying to help you or empty your wallet for commission. This was arguably a worse experience than being a woman at the car dealership. No, I am not interested in purchasing blinker fluid…

Edit: With a continuous improvement mindset, I do appreciate someone at Terra Firma reaching out to me directly to understand the details of my experience so they could work to resolve internally.

We had a complete encapsulation of our crawl space and sump pump and humidifier system installed. The young men who did the work were very professional. Antonio was the project manager and he was fantastic. Answered questions, explained the process, and made sure we were ok with what they were doing. They showed up at the time designated and called if they would be late. Communication was very good. Shout out to his helpers, Daniel, Jesse, and Kameron. At the end of the project they cleaned up the workspace and made sure things were left like it was before project. Thanks guys.

Absolutely Great Crew-Jorge,Juan and Manuel! Very Professional. Answer all my questions as they worked my Project. Very well organized. Used all the proper safety gear to remain healthy and virtually encapsulated with plastic the interior of my home to contain the dirt/debris tracked in from outside/under the house. They helped set up the electronic gizmos to my WiFi so I can monitor the system they installed. Very happy with the results.

Bailey came out and did an inspection and an estimate. He was thorough, respectful, and honest and represented the integrity of this company well.

Great expedience, very knowledgeable and helpful .

Jason came out and worked on my sump underneath my house. He did a great job and everything was OK. Thank you Jason.

This is our 2nd time to use Terra Firma and we can't recommend them highly enough. They had lifted our sunken front porch and driveway a few years ago. So when we were having bad odors and mice infestation in our crawl space we didn't hesitate to call Terra Firma. They sent the best design specialist Derek Ryan and the best crew ever to encapsulate it! Such hard-working, professional, respectful young men. Foreman Luis kept us informed and answered all questions. Actually all of them could knowledgeably answer our questions. It took them all week and Brad, Jorge and Jose. They worked their tails off!
We couldn't be more pleased.

They make it all easy. Not just good work, they have great process. I do recommend this group of people highly.

The crew that did the work were great and did a GREAT JOB.

Skyler's performance on our driveway project was exceptional. He provided a clear explanation of the planned work and accommodated our needs by working around the 5th wheel's relocation. The outcome exceeded our initial expectations. We are very pleased with the results.

Bailey was the best! So knowledgeable and helpful! Also, very understanding & caring! So good at what he does!

Excellent work - perfectly even walk now!

Contracted for sidewalk and patio leveling and Crack repair. Schylar being the person in charge. Very professional and provided excellent results with final product.

I could not be more impressed with how informative, respectful, and honest Bailey was with my parents. He took a very stressful and emotional time, and eased their fears and took the time to really explain and educate them on the best option for their property. I am so grateful!

TerraFirma was there when they said they would be there. Their staff are always very professional, knowledgeable and enjoyable to talk to.

Bailey Mercer-system design specialist made a visit to my home to provide an estimate for foundation work. He was professional, well-mannered and easy to talk to. Assessment was thorough with all my questions being clearly answered. Great experience overall!

Excellent! Schyler was here right on time. He was friendly, courteous, cleaned up the work area well. Explained things and even helped me move my table back. Highly recommend.

Quenton came to service crawl space sump. He did a thorough inspection of the whole space. Cleaned and serviced sump that was full of clay. Found issues and gave recommendations with pros and cons. He didn't push any unneccessary things. Took pictures of all issues and work and thoroughly explained everything. Installed a new dehumifier and removed old one and hauled away. Would recomnend this guy to anyone. I hope this guy is an example of how the business is run. Excellent job, very happy.

I reached out to TerraFirma for my foundation work. Although we ended up going in a different direction, I was very impressed with Bailey and his professionalism throughout the process. He was prompt, courteous, and took the time to thoroughly explain the issues and possible solutions. His knowledge and honesty gave me confidence in his expertise, and I would definitely consider him for future projects or recommend him to others looking for foundation services.

The crew from TerraFirma, Andrew, Zach, Kayden and Zoey just finished our water issue correction in our crawl space. They did a FANTASTIC job! Drain lines along with the needed pumps were all installed neat and clean. Hard working and knowledgeable crew. Excellent job. Would defiantly use TerraFirma again. THANK YOU!!! AAAA++++

I was pleased with the work of the technician, Schylar. He arrived on time, explained the process, answered my questions, completed the work and conducted a final review with me. He was able to level out a slab floor on an outbuilding with excellent results. Schylar also did a thorough job cleaning up at the end. He also saved me a considerable sum of money by not performing work that was unnecessary. Thank you!

Fast response. Courteous, professional employees in all areas of the company. Clear explanations of what needs to be done to fix the problem.

We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry.
I can’t say enough good about your company.
We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season.
We will definitely have Jason back next year to do our service again that guy is an asset to your company!
Thank you
Satisfied Customer

My sump pump service by Quinten was fantastic! He was very thorough, went above and beyond and took all my concerns seriously. Thank you so much!

These guys were all wonderful. Extremely hard workers. No mess left behind and there was a mess, but not in my house. It was all over the guys. But they also cleaned up good! Great work and cleaned everything up beautifully. Don't know where they were out of. Think it was Tigard.

The crew did a great job fixing our sinking foundation! Two days and they came in and dug everything up then set the anchors and then backfilled! Great Job!