Maintenance
& Service

Had an amazing experience with Marcus during our annual service. Marcus showed up a couple minutes earlier than the appointment time which was so appreciated. He was engaging, thoughtful and ready to get down to work. He did his thing and showed me pictures of the before/after and walked me through all that was done. He was great to work with and hope we will work with him again.

During my search on-line for a source of repair for cracks in our cement driveway, I found the TerraFirma Foundations Systems website most appealing. I invited Seth, Systems Design Specialist, to provide an estimate. He provided a thorough explanation of TerraFirma's method for repairing cracks. He examined the driveway, made the necessary measurements, and provided a reasonable estimate--considering the extent of the current damage. The project was scheduled to be accomplished in two phases. Phase 1 scheduled Nov 2024: foam injection to stabilize the cement pads thereby preventing further damage. Phase 2 scheduled May 2025 or sooner depending on the weather. This delay was a consequence of my procrastination to tackle the project earlier and TerraFirma's determination to ensure the repair would suffice to fulfill their 5-year warranty.Employees Robert and Elijah arrived on the scene as scheduled. While I observed their work, they impressed me with their professionalism and efficiency as an experienced team. They put forth an obvious desire to do an exceptional job thereby giving me confidence in the performance of the task and TerraFirma overall.Standby for my review this summer regarding Phase 2.

I love TerraFirma. We had a new foundation with a sump pump and dehumidifier four years ago. First, it is so great having a dry basement! Each year, TerraFirma sends someone to check the sump pump and the dehumidifier. Jeff did the inspection last year and this year. He showed me what he was doing, documented with pictures, answered my questions and showed up on time! This has been my experience with every interaction I have had from the beginning of the project to the follow-up.Here is a picture of the new foundational wall and my workout area.

I would like to give a shout out to Marcus who did routine maintenance on my sump pump system recently. His professionalism was outstanding. I really appreciated that he took before and after pictures of what he did under my house and explained everything. That was above and beyond and really reflects the standard of excellence of Terra Firma and their employees.

TerraFirma took care of the issues under warranty. I appreciated the good service recovery.

I’ve had Terra Firma out to service/check up on our sump pump system for the last few years (preventative maintenance) and they have always been extremely professional, communicative and transparent. Today Marcus came out and outdid their already great service. He was professional, thorough and explained everything to me in as much detail as I asked for. Very happy with their work and Marcus was fantastic.

Jorge and his colleagues Juan and Manuel did a really great job installing a sump pump and basement perimeter water collection system in our NE Portland home. As ours is a 99-year old home, they took great care to avoid damaging any “vintage” plumbing, and the result is a significant protection against water damage. Hard working, friendly guys, and I would highly recommend them!

Just had clean out of old duct work and old insulation, etc. plus encapsulation of my crawl space. The crew worked really hard and professionally throughout the 5 day process and the foreman kept me informed along the wife. Have worked with Terra Firma on several occasions: pier placement and jacks for house, french drain in crawl space, and replacement of sump pump, etc - alll involved from the estimators, the office personnel, and work crews havebeen excellent throughout.

We called TerraFirma with a pretty significant problem. We had just purchased a home and were a bit misled on a couple of items. The basement and crawlspace were mold infested (which we did know). What we did not know was that at times of the year, there would be some standing water in the crawlspace. We also didn't know that the drain from the sump pump was actually underwater (adjacent lake), nor did we know the pool backflushed into that same line and actually would enter the crawlspace whenever that process occured. The crawlspace was unvented and unconditioned....the perfect storm of BAD! Our goal was to first remediate the mold and then resolve the issues that allowed the mold to grow in the first place. Enter Terra Firma. Tulane and Terra Firma stood head and shoulders above every other company I spoke with. It wasn't jus that they were going to fix it- we literally walked through every step and every product-I knew what I was buying before we started. The crew was professional, on time and did exactly what they said they would do and in the time frame promised. With Terra Firma, we waterproofed and encapsulated our crawlspace, we insulated the crawlspace, we installed new sub floor drainage with new sump pumps with battery backup to lower the water table under the house (that now drains above the high water line), we installed new structural floor posts where others had rotted, we installed a bypass for the pool overflow and we installed dehumidification and we are in the process of now conditioning the space. Terra Firma led the way and did an excellent job both on the communication and on the installation (at the price originally quoted!). I would highly recommend this firm for anyone with complex and challenging crawlspace issues. Great work and fantastic team from start to finish!Bruce McKee

Marcus was wonderful! Not only did he do an amazing job servicing my sump pump, but he even took pics to show me what he did: