Maintenance & Service | Foundation Repair Company in OR and WA | Terrafirma

Maintenance
& Service

Modo de aislamiento service

Need Urgent Service?

Protect Your Investment with Annual Maintenance

Benefits of Maintenance

You’ve invested in protecting your home. Protect that investment. TerraFirma’s technicians will schedule on-site maintenance services for all systems installed by TerraFirma. 

Preventative equipment maintenance is key to extending equipment life.  While a common perception may be that paying for preventative maintenance is unnecessary spending, the reality is that without it, you’re often left with more expensive repairs. 
Homeowners across Roseburg, Eugene, Portland, and Seattle, know that annual maintenance is essential in making sure your system remains functional when the big rains come.

tf mainyenance firstpick service
tf eqiptment icon service

Keep equipment running Efficiently

When TerraFirma installs your equipment, it is in optimal shape. New equipment runs like a well-oiled machine — and that’s good for your home. When equipment runs efficiently, water stays out, your home remains stable, and the air in your home remains safe. For added peace of mind, TerraFirma offers an optional 24/7 monitoring system, so you can feel confident your home is protected around the clock.

tf pupm icon service

Prevent Small Problems From Growing Over Time

Over time, the soil under your home may shift, debris may clog pump systems, and weather events will affect your foundation, crawl space, or basement equipment. Annual maintenance is key to preventing these small changes over time from becoming big, expensive problems.

tf boost icon service

Boost Your Resale Value

Should you decide to sell your home in the future, detailed maintenance records will contribute to a higher home value. Service records and documentation are a great way to help potential buyers be as confident in your TerraFirma systems as you are. 

Schedule your
Annual Maintenance

Schedule your
Annual Maintenance

What We Service

So it’s time for your annual maintenance. What exactly will we be doing in your home? Here are some of the services our skilled technicians will be doing at your appointment: 

Basement Waterproofing
& Sump Pumps

Crawl space Dehumidifiers

Foundation Piering Systems

Wall Stabilization Systems

Crawl Space Encapsulation System

Crawl Space Support Posts 

urgent service

Urgent or emergency service for existing
TerraFirma waterproofing customers.

Urgent or emergency service is only available for existing TerraFirma waterproofing customers.

If you are experiencing property damage or flooding as a result of a failing pump or battery backup, please call 866-486-7196 and select option 2 to be connected with our Service department.

If you are calling outside of working hours, know that we monitor this line during rain events. 

Please note: Reactive and/or Emergency service fees apply and may vary. Fees start at $89.99 for visits during business hours.

Many urgent issues, including a tripped GFI, can be resolved by making sure your items are properly powered. Prior to calling, please verify that your sump pump and/or dehumidifier is PLUGGED IN to its own dedicated electrical outlet as agreed upon in your warranty. Use of extension cords for sump pumps and /or dehumidifiers is not recommended or within your warranty.

tf alert big icon service

Signs of an emergency include, but are not limited to:

tf alert circle serviceWaterWatch® Alarm sounding continuously
tf alert circle servicePump running continuously during dry weather
tf alert circle serviceFlooding in basement or crawl space
tf alert circle serviceUltraSump® Battery backup alarm notification beep (without loss of power to the home)
tf alert big icon service

Emergency Services provided include:

tf alert circle servicePrimary and secondary pump replacement
tf alert circle serviceUltraSump® charger, DC pump, and powerpack backup replacement
Terrafirma Maintenance Service pump service

If you have a problem with your sump pump or another basement water issue, we can help!
Dirt & sediment build-up in a sump pump liner can cause pump failure. Of course, if your pump(s) fails – YOU GET FLOODED.

If you are experiencing property damage or flooding
as a result of a failing pump or battery backup,

Fees start at $89.99 for visits during business hours.

The emergency service is only available for TerraFirma waterproofing customers. All warranty work must be scheduled and performed during regular business hours. Emergency rates may apply for all services performed after business hours if such service is needed.

HOMEOWNER TIPS

Check out some of our team’s top tips for keeping your home safe, dry, and healthy. For over 25 years our award-winning team has worked across Oregon and Washington from Medford to Corvallis, Vancouver to Olympia. We’ve got some great insider info to keep your family safe and healthy.

HAPPY
HOMEOWNERS

Don’t take our word for it – see what our clients have to say.
From Roseburg to Eugene, Portland to Seattle, our customers’ basements, crawl spaces, and foundations are safer, cleaner, and healthier.

Terra Firma's Mickey came today for the annual "check-up" on our vapor-lock and pump system. From images taken before and after, plus warranteeing a changed...
I’ve had Terra Firma out to service/check up on our sump pump system for the last few years (preventative maintenance) and they have always been extremely professional, communicative and transparent. Today Marcus came out and outdid their already great service. He was professional, thorough and explained everything to me in as much detail as I asked for. Very happy with their work and Marcus was fantastic.
My 50 yr old house was beginning to slide down and sideways off the hill. Terra Firma fixed it! The warranty is for 75 years, and goes with the house, so future owners are protected. Professional hard working people. Recommend them 100%.
Marcus was wonderful! Not only did he do an amazing job servicing my sump pump, but he even took pics to show me what he did:
I had a positive experience with vapor barrier application to my basement walls, a draining system install that wraps around the basement walls, installation of a sump pump, foundation crack repair, sealing/ vapor barrier install in a crawlspace.
Jorge and his colleagues Juan and Manuel did a really great job installing a sump pump and basement perimeter water collection system in our NE Portland home. As ours is a 99-year old home, they took great care to avoid damaging any “vintage” plumbing, and the result is a significant protection against water damage. Hard working, friendly guys, and I would highly recommend them!
I would like to give a shout out to Marcus who did routine maintenance on my sump pump system recently. His professionalism was outstanding. I really appreciated that he took before and after pictures of what he did under my house and explained everything. That was above and beyond and really reflects the standard of excellence of Terra Firma and their employees.
Our 50's ranch sits on solid sandstone, and we've always had ground water running underneath and puddling, making the house damp and keeping us chasing mold and mildew. We figured there wasn't much we could do. But last spring during heavy rains, the old positive flow drain at the bottom of our large crawlspace collapsed and allowed three feet of water to accumulate, destroying the water heater and missing the suspended furnace by a half an inch. We stuck a temporary sump pump down there but it ran constantly and we were afraid to go away even for a few days. A brief power outage would have us biting our nails wondering if the crawlspace would fill up again. Finally we called TerraFirma. The house has a weird layout with odd additions here and there, but they came up with a plan to capture as much ground water as possible and route it to a three-way backup sump pump system. The team arrived and in one day had the drains and sump pit dug (out of solid sandstone, yet!) and the pump system installed. The crew was fast, polite and efficient. They even pointed out a plumbing leak I didn't know about that wasn't helping the situation at all! Now, for the first time in thirteen years, the crawlspace is dry--really dry, no more puddles, no more mold, the house is so much more pleasant, and we don't have to worry about going away or power outs. And if and when we decide to sell the house, we can assure potential buyers that they won't have to worry about dampness or flooding. The service plan is transferrable, which is even better. We were very impressed with TerraFirma and would recommend them for hard-to-solve water issues.Update September 2020: Went to refi the house and the TerraFirma treatment was a big plus for us!
Morgan gave me a comprehensive estimate and answered every question. Top notch and no pressure approach. Jonah was a great project manager. Very communicative. Roberto and Fernando did a great install on our push piers. Jorge, Juan, and Manuel installed the sump pump and drain tile. All 3 were great. Jorge should be a lead on all projects. He is thorough, professional, and has a common sense approach. He would make a great project manager or salesman in your company. They cleaned up carefully after they completed the work. Thank you!!
We called TerraFirma with a pretty significant problem. We had just purchased a home and were a bit misled on a couple of items. The basement and crawlspace were mold infested (which we did know). What we did not know was that at times of the year, there would be some standing water in the crawlspace. We also didn't know that the drain from the sump pump was actually underwater (adjacent lake), nor did we know the pool backflushed into that same line and actually would enter the crawlspace whenever that process occured. The crawlspace was unvented and unconditioned....the perfect storm of BAD! Our goal was to first remediate the mold and then resolve the issues that allowed the mold to grow in the first place. Enter Terra Firma. Tulane and Terra Firma stood head and shoulders above every other company I spoke with. It wasn't jus that they were going to fix it- we literally walked through every step and every product-I knew what I was buying before we started. The crew was professional, on time and did exactly what they said they would do and in the time frame promised. With Terra Firma, we waterproofed and encapsulated our crawlspace, we insulated the crawlspace, we installed new sub floor drainage with new sump pumps with battery backup to lower the water table under the house (that now drains above the high water line), we installed new structural floor posts where others had rotted, we installed a bypass for the pool overflow and we installed dehumidification and we are in the process of now conditioning the space. Terra Firma led the way and did an excellent job both on the communication and on the installation (at the price originally quoted!). I would highly recommend this firm for anyone with complex and challenging crawlspace issues. Great work and fantastic team from start to finish!Bruce McKee
js_loader

Maintenance & Service

Do you service systems that were not installed by TerraFirma?

How do I change the battery in my sump pump alarm?

What do I do when the power is out, and my sump pump is making noise, or my alarm won’t shut off?

What kind of maintenance is required for a sump pump?

Sump pump systems require regular maintenance. They are mechanical devices that have moving parts that can fail if not cleaned and inspected. As part of the maintenance on your system, we plan on flood-testing the sump and discharge line(s) to test the system’s performance and to watch for leaks. Click here to schedule your maintenance service.