Seth from TerraFirma came out to my house to inspect my basement, which is starting to show signs of water encroachment. I had no idea what to do. He did a thorough inspection of the interior and exterior of the house, and then we talked. He walked me through several options to address the issue, explaining in a way I could understand, and being very receptive and responsive to my questions. He was very professional and courteous. Seth promptly sent me the quotes for the three options we had for the basement, and made sure to be tidy as he headed out!Even before this, the person who talked with me on the phone to take my info, and later to confirm the visit, was helpful and courteous.It's rare to have a such a positive experience with a contractor (just sayin'), but this was it. I am not sure when we'll be making these changes to my basement, but when we do, it'll be with TerraFirma -- and it'll be with Seth. Everything about this company is green flags!